Shipping policy

1. Order Processing Time

• Orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will begin processing the next business day.

• During high-volume seasons, processing times may be slightly longer.

2. Shipping Times & Rates

We offer worldwide shipping. Delivery times vary depending on your region:

Shipping fees are calculated at checkout based on destination and package weight.

3. Shipment Tracking

Once your order ships, you’ll receive a confirmation email with your tracking number.
Please allow up to 5 business days for tracking to update after shipping.

4. Customs, Duties & Taxes

Some international deliveries may require customs fees or import taxes.
These charges are the customer's responsibility and are not included in product prices or shipping costs.

5. Incorrect Shipping Information

Please ensure that your shipping details are accurate when placing your order.
Cyan Offer is not responsible for delays or failed deliveries due to incorrect addresses provided by the customer.

6. Lost, Delayed, or Stolen Packages

If your order is delayed, lost, or arrives damaged:
Contact our support team at support@cyanoffer.com for assistance.
We will help locate a solution on a case-by-case basis.

7. Multiple Shipments

Orders with multiple items may arrive in separate packages to speed up delivery times.
Tracking information will be provided for each shipment when applicable.

8. Returned Packages

If a package is returned to us due to non-delivery reasons (e.g., unpaid customs fees, incorrect address),
customers may be responsible for the cost of reshipment.

9. Contact Us

If you have any questions regarding shipping, please reach out to us:

📧 support@cyanoffer.com